Hi all,
We're trying to roll out a Linked Clone desktop pool that will be used by our Accounts department and as such they need to be able to use Smart Cards for banking purposes. We've installed all the necessary software on the template machine (GemSafe Gemalto) and also connected one of our Thin Clients (Wyse V10L or C10LE) to the template directly via RDP with the Smart Card Reader attached to make sure the various drivers install correctly and all is well, the VM is able to see the Smart Card Reader.
The issue comes when we roll these machines out to the pool, the Smart Card Reader isn't being detected at all. We've tried connecting from the Thin Client through View or via RDP directly to one of the Linked Clone desktops and both methods experience the same behavior, i.e. the reader isn't seen at all. If we plug/unplug the reader from the Wyse terminal we can see it being detected within the Event Log on the Thin Client itself.
What tools or logs can we use on the View or VMware side to troubleshoot this issue?
To confirm, in the Connection Server settings Smart Card Authentication is set to Optional. In Global Policies USB access is set to Allowed.
If any further information is required please ask and I'll be happy to provide it.
Thanks in advance.