Hi,
We are seeing troubles accessing VDR from the Web Client. When go to the vSphere Data Protection plugin tab, and click [Connect] for our VDP instance, getting the following error:
ERROR:
The VDP appliance is not responding. Please try your request again.
Would you like to be directed to the VDP configuration screen to troubleshoot the issue?
Reconfiguring VDP trough vdp-configure appears to connect properly to the vCenter -- [Test Connection] returns success. Does not fix the issue however.
Setup:
- Sphere 5.1.0
- VDP 5.1.1 0.5 TB appliance
Don't know if it is related, but in vdr-server.log we are seeing the below pattern repeating over and over.
2013-08-28 13:54:50,476 INFO [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Retry after 5 seconds ...
2013-08-28 13:54:55,477 INFO [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Trying to establish connection with vCenter.
2013-08-28 13:54:55,477 INFO [com.emc.vdr.server.VDRServer$1]-server.VDRExternalServerAccessConfig: loading default values forcefully: true
2013-08-28 13:54:55,477 INFO [com.emc.vdr.server.VDRServer$1]-server.VDRExternalServerAccessConfig: Get mc access...
2013-08-28 13:54:55,487 INFO [com.emc.vdr.server.VDRServer$1]-service.AdapterUtils: MCS Web Services URL: https://vdp-02.vlab.local:9443/services/mcService MCUserId="MCUser" MCUserPswd="*****************************"
2013-08-28 13:54:56,655 INFO [com.emc.vdr.server.VDRServer$1]-service.ServiceInstance: ServiceInstanceMoref desc=Service Id: urn:uuid:123EEFAE88AFBCA74D1377712498579 name=urn:uuid:123EEFAE88AFBCA74D1377712498579 value=SERVICE
2013-08-28 13:54:56,816 WARN [com.emc.vdr.server.VDRServer$1]-server.VDRServer: VDRServer.Unable to find the vCenterClient in 10.45.99.12 domain which has VirtualMachines as sub domain
2013-08-28 13:54:56,816 ERROR [com.emc.vdr.server.VDRServer$1]-server.VDRServer: VDRServer.getVCenterClient cannot obtain VCenterClient
java.lang.NullPointerException: VCenterClient list is empty
at com.emc.vdr.server.VDRServer.getVCenterClient(VDRServer.java:441)
at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromAdapterDefault(VDRExternalServerAccessConfig.java:86)
at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromPropsDefault(VDRExternalServerAccessConfig.java:126)
at com.emc.vdr.server.ConnectionService.run(ConnectionService.java:40)
at java.lang.Thread.run(Unknown Source)
2013-08-28 13:54:56,816 ERROR [com.emc.vdr.server.VDRServer$1]-server.VDRExternalServerAccessConfig: Unable to fetch the vCenter credential from web service: null
2013-08-28 13:54:56,822 ERROR [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Unable to get the vi access: no protocol:
2013-08-28 13:54:56,822 INFO [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Retry after 5 seconds ...
BTW, yes, did see the other discussion : VDP not usable after reboot But this appears to be a different issue -- we did not attempt to change any port numbers or anything like that.
Anyone else seeing this?
Any thoughts on what might be wrong??
Cheers,
PeterB