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unable to consolidate snapshots fro vdp backup

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I had a failed vdp backup job and now quite a few vms needs snapshot consolidation but when i tried to consolidate them. it says unable to access file sincce its locked. Thne I tried folloing the below kb to quiesce the guest os in another snapshot then delete all but the virtual disk still points to another new vmdk. I tried powering off the vm and cnosolidate but still same error about file is locked. any ides?

 

 

VMware KB: Committing snapshots when there are no snapshot entries in the Snapshot Manager


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